AEGIS & Its Role in Reducing Operator Burnout & Turnover

The COVID-19 pandemic came complete with a whole host of consequences. The tragic loss of so many lives is obviously the saddest and most profound, but other pandemic-related problems also still loom large. Key among these is the ensuing labor shortages that have resulted – for various reasons. Thousands of parents, primarily women, left the workforce early on in the pandemic, as schools and day care facilities went into lockdown mode. The return to work has been slow, and Help Wanted signs are seemingly everywhere as employers continue to have challenges finding and keeping workers.

Aegis enhances and simplifies the on-boarding process of new hires. No longer does the new operator need to be trained on each subsystem they are monitoring. With Aegis, and two hours of training, the new hire is up and running monitoring the facility.

Even in the best of times, working as a monitoring station operator can be super stressful. They’re counted on to respond quickly – and accurately – to alarm signals, contact designated user contacts, and determine if emergency services, police or fire departments, need to be alerted. All this while simultaneously answering multi-line phones and keeping up with needed data entry.

Although they’re tasked with life-saving responsibilities, monitoring station operators are only human. Tools that can help reduce their stress levels – and prevent employee turnover, especially in these trying times laden with labor shortages, can go a long way in helping them perform their duties and prevent turnover.

Our Aegis software solution is answering the call and significantly reducing the incidence of operator burnout. From simple to highly sophisticated, enterprise-class security systems, Aegis is increasing operators’ ability to monitor, manage and respond to security situations.

How exactly does Aegis make the lives of monitoring station operators easier?

For starters, the operation of the alarm, access control, CCTV, DVR, intercom, and lighting systems, whether they be components from a single or multiple manufacturers, are coordinated through Aegis to work together and provide a seamless, consistent, and easy-to-use point of control for operators.

Aegis is able to provide operators with information from video feeds, alarms/events, and audio from all these disparate systems via instant pop-ups on their screens, giving them a complete view of a scene in progress.

The browser-based Aegis3 Web Dashboard tool, simply stated, delivers operators with a real-time, at-a-glance snapshot of events taking place. This enhanced level of situational awareness that Aegis facilitates empowers monitoring operators to effectively respond and do much more than they ever could before – and with fewer staff.

User error, which has historically been a common stressor and source of frustration for operators – is drastically reduced with the situational awareness that Aegis software provides. The work-flow program built into Aegis walks the operator through the process for each incident. Relying on Aegis and not just operator memory, is a stress reducer.

These unprecedented capabilities are making the work of monitoring station operators easier, keeping them on the job, and ensuring the safety and security of end users and their facilities.

Schedule a FREE Demo with our team today.